Privacy Policy

Thank you for visiting Maryam Creative. This privacy policy explains how we collect, use, and protect your personal information when you browse our site, purchase our digital resources, or order our physical collections. By using our website, you accept the secure practices described below.

What personal data do we collect and why?

To fulfill your orders and provide the best possible experience, we collect only the necessary information when you interact with our store. This includes:

Contact Information: We collect your name and email address when you complete a purchase, create a customer account, or sign up for our Freebie Library. We use this to securely deliver your digital files, send order invoices, and share our community newsletter updates.
Delivery Information: For our physical products, we safely collect your shipping address and telephone number. We use this strictly to print your postage labels and ensure the courier delivers your package safely to your doorstep.
Order & Transaction Details: We log your purchase history and order IDs. This allows us to verify your Extended Licenses if you register an institution and provides our team with the data needed to help you troubleshoot file downloads.
Device & Technical Data: Like most e-commerce platforms, we collect basic cookies and connection logs. This helps our site stay secure, prevents unauthorized file sharing, and ensures your private member dashboard functions smoothly on your tablet, phone, or computer.

(Please note: Maryam Creative never stores your credit card details. All payment data is processed securely through our trusted third-party providers, PayPal and Stripe).

Comments

When visitors or customers leave comments on our website, we safely collect the data displayed in the comments form. Additionally, we log the visitor’s IP address and browser user agent string to assist in automated spam detection and protect our community platform.

An anonymized string generated from your email address (commonly referred to as a hash) may be shared with the Gravatar service to verify if you utilize their platform. The Gravatar service privacy policy is fully accessible here. Following the approval of your submitted comment, your public profile picture will become visible to the public within the immediate context of your comment.

Media

If you choose to upload images directly to our website (such as user profile pictures or file reviews), you should strictly avoid uploading files that contain embedded location data (EXIF GPS). Visitors to our public website have the ability to download our on-site images and extract any location data stored within them.

Cookies & Tracking Technologies

Maryam Creative uses cookies to enhance your experience, store visitor preferences, record user-specific page information, and customize our website layout based on your browser type.

A cookie is a small digital file that requests permission to be placed on your device's storage. Once accepted, the cookie helps analyze web traffic and tracks browsing activity. Rest assured, a cookie in no way gives us access to your computer, device, or any personal files—it only retains the data you actively choose to share with us.

Managing Your Preferences

You can easily choose to accept or decline cookies. While most modern web browsers automatically accept cookies, you can adjust your personal device settings to decline them if you prefer. Please note that disabling cookies may prevent you from utilizing the full functionality of our store and member dashboard.

How We Use Specific Cookies

Comment Forms: If you leave a comment on our website, you may opt-in to saving your name, email address, and website details in cookies. This is designed purely for your convenience so you do not have to re-enter your information when leaving future comments. These cookies remain active for one year.
Account Login Verification: If you visit our login page, we set a temporary cookie to verify whether your browser accepts cookies. This cookie contains no personal identifying information and is permanently deleted the moment you close your browser tab.
Active Sessions: When you securely log into your customer account, we deploy several cookies to remember your login status and screen display preferences. Login cookies stay active for two days, while screen preference cookies persist for a year. If you check the "Remember Me" box at login, your session will persist securely for two weeks. Logging out of your account removes these session cookies instantly.
Content Publishing: If you edit or publish a community resource or article, an additional technical cookie is saved inside your browser. This cookie contains zero personal data and simply logs the unique ID number of the specific post you updated. It automatically expires after 1 day.

Embedded content from other websites

Resources, blog posts, and articles on this website may feature embedded content (such as educational videos, preview images, or shared articles). Embedded content from external websites behaves in the exact same manner as if you had visited that external website directly.

Please be aware that these external platforms may collect data about you, utilize their own cookies, embed additional third-party tracking tools, and monitor your precise interaction with that content. This includes tracking your activity if you currently hold an active account and are logged into that specific third-party website (such as YouTube, Vimeo, or external hosting drives).

When you subscribe to our newsletter or sign up for our Freebie Library, your name and email address are safely securely added to our email system powered by EmailOctopus. You can review the EmailOctopus privacy policy directly here.

We use your provided details to periodically send you warm updates, including announcements about new educational products, fresh blog posts, exclusive freebies, or special community offers that we think you and your family will find beneficial.

Rest assured, Maryam Creative never stores any credit or debit card details on any of our internal systems, databases, or newsletter platforms.

Analytics

We use Google Analytics to safely gather anonymous information about how our website is used. This includes tracking which pages and educational resources are most frequently visited by our users, as well as the general geographic location of our visitors.

We use this aggregated data strictly to understand our community's needs, improve our website functionality, and ensure our resources are reaching families and classrooms effectively. No personally identifying information is linked to these technical metrics.

Payments

We offer a safe and secure checkout process by accepting payments through PayPal and Stripe. When your transaction is being processed, certain necessary data will be passed securely to these payment gateways. This includes the essential information required to complete or support your transaction, such as your purchase total and standard billing details.

Maryam Creative does NOT store your credit or debit card information on our website or within your customer account. All sensitive financial data is completely encrypted and stored safely with our trusted, PCI-compliant payment processors, PayPal and Stripe.

For full details regarding how your transaction data is protected, please review the PayPal Privacy Policy and the Stripe Privacy Policy.

Who do we share your data with

We respect your privacy and value your trust. We do not sell, trade, or rent your personal information to third parties. Your data is only shared with our secure, essential service providers (such as Payhip, EmailOctopus, PayPal, and Stripe) strictly to fulfill your orders, process payments, and deliver our newsletter updates.

Additionally, for automated system security and account protection:

Password Resets: If you request a password reset for your customer account, your current IP address will be securely included in that automated reset email to help verify your identity and protect your account from unauthorized access.

How long we retain your data

We only store your personal information for as long as it is required to fulfill the specific purposes outlined in this policy, or to comply with our legal and business obligations.

Comments and Interaction: If you leave a comment on our website or blog, the comment text and its associated technical metadata are retained indefinitely. This allows our platform to recognize, link, and approve any of your follow-up comments automatically, instead of keeping them held in a manual moderation queue.
Customer Accounts: For users who securely register an account on our website, we safely store the personal details they choose to provide within their user profile. All registered customers retain full control and can view, edit, or permanently delete their own personal profile information at any given time (with the exception that usernames cannot be altered for system security). Website administrators can also view and update that basic profile information to assist you with customer support requests.

What rights do you have over your data?

If you hold a registered customer account on Maryam Creative website, have signed up for our Freebie Library, or have left comments on our blog, you retain full ownership and control over your personal data. You are entitled to the following rights under applicable UK data protection laws:

Right to Access: You can request to receive an exported file of the personal data we hold about you, which includes any specific information you have actively provided to us.
Right to Erasure (The Right to be Forgotten): You can request that we permanently delete or erase any personal data we hold about you from our website systems and newsletter databases.

Please note: This does not include any operational data that we are legally, administratively, or contractually obliged to retain for business tracking, tax compliance, or system security purposes.

Where do we send your data?

We take data protection seriously and ensure your information is processed securely.

Spam Detection Services: Visitor and customer comments submitted to our website or blog sections may be sent and processed through a secure, automated spam detection service to filter out malicious scripts, protect site security, and keep our community boards clean.
International Data Transfers: Because our essential e-commerce and marketing tools (like Payhip, EmailOctopus, PayPal, and Stripe) use cloud servers based around the world, your data may be securely transferred outside of the UK. These transfers are handled strictly through platforms that use approved contractual safeguards to guarantee your privacy is fully protected.

Privacy Contact Information

If you have any questions, concerns, or comments about our Privacy Policy, or if you would like to exercise any of your data rights, please feel free to reach out to us. You can contact us directly by sending an email to info@maryam-creative.com or by filling out our online contact form here.